FAQ
Find all the answers to your questions
What is buying power?
How do I increase my buying power?
Why do I need to place a security deposit?
How much of a security deposit do I need?
If I don't win a vehicle, do I have to pay anything?
What happens with my deposit if I don’t win the vehicle I am bidding on?
Can I use my security deposit to pay for my vehicle?
Is my security deposit refundable?
How do I request a refund of my security deposit?
How long does it take to receive my security deposit refund?
Do you have auctions in person?
Can I buy a vehicle without participating in the auction?
How do I buy a “Buy It Now” vehicle?
What is preliminary bidding?
How do I place a preliminary bid?
Can I cancel or lower my bid?
What is live bidding?
When will the vehicle go to live auction?
Why is there no “Sale Date” indicated on some of the vehicle listing pages?
What does “Future Sale” mean?
How do I find a vehicle on live auction?
How do I place a live bid?
Can I pre-bid and participate in the live auction at the same time?
What does “Sale Status” mean—Pure Sale, On Approval, Minimum Bid?
What happens if I am the highest bidder on a vehicle that has a sale status of “Minimum Bid” or “On Approval?"
Can I find out the seller's “Minimum Bid” reserve?
How do I accept, keep the current bid, or counterbid the seller's reserve?
How long does it take for the seller to accept my bid on a vehicle with a sale status of “On Approval” or “Minimum Bid?"
How will I know if I won the vehicle?
What are Night Cap Sales (NCS)?
Can I bid on all vehicles?
Can I find out the final sale price of a vehicle?
How often are new vehicle arrivals added to A Better Bid?
Does A Better Bid have clean title vehicles?
Can I get additional information about a vehicle?
Are the loose car parts shown in the photos included in the sale?
What do the odometer codes mean?
What does it mean when the odometer is “Not Actual” or “Exempt?"
Where do I find the auction location?
How can I preview a vehicle in person before the live auction?
Can I bring a guest to preview the vehicle?
What is the lot number?
How do I pay for a vehicle I won?
Do you accept credit cards as a payment method for vehicles?
What currencies do you accept?
When is my payment due for the vehicle that I won?
What happens if I pay late for the vehicle that I won?
What happens if I do not pay for the vehicle that I won?
I bought a vehicle at A Better Bid, but I changed my mind. Can I sell it through A Better Bid?
How long does it take for A Better Bid to receive the bank wire transfer?
How can I check the status of my payment?
Why does my invoice still have an outstanding balance after I wired the full payment for the vehicle?
How much are the storage fees?
Why am I being charged a storage fee?
What fees are added to the winning bid or the “Buy It Now” price?
Is sales tax added to the vehicle price?
I’m a California resident. What is the sales tax?
I’m a Florida resident. What is the sales tax?
I’m a California resident. Are there any back fees?
What ownership documents will I receive?
When will I receive my ownership documents?
What is an Acquisition Bill of Sale (REG 262)?
I’m a California resident, how do I revive the Acquisition Bill of Sale (REG 262) into a salvage title?
I’m a California resident buying a vehicle for export. What do I need to know about ownership documents?
Why Are Some Vehicles Listed as "Bill of Sale"?
May I pick up the vehicle by myself and drive it home?
Can A Better Bid ship my vehicle?
How much does it cost to ship my vehicle?
Do you ship inoperable vehicles?
How much time do I have to schedule a vehicle pickup after I’ve won?
When will you pick up my vehicle?
How can I track the shipping status of my vehicle?
What happens if no one is there to accept the vehicle?
Can someone accept the delivery of my vehicle on my behalf?
Do you offer international shipping?
Can you ship my vehicle to Canada?
Can you ship my vehicle via RORO (Roll-on/Roll-off)?